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Open play365 with clear Legal terms

play365 Legal sets out how we handle your account, wallet records, cookies and access in Indonesia.

Account access rulesPrivacy and cookiesPayment record handlingPolicy contact path
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play365 Open play365 with clear Legal terms
CONTACT THE TEAM

Ask us about Legal and account access

A clear contact route helps when a policy question affects your account or wallet record. Use the support path linked beside the account and cashier areas, and include your account details without…

Policy questions Send the section name and the part of our Legal notice you want clarified. We will use that context to explain the account, privacy or access rule without asking you to expose your password.
Wallet records For DANA, OVO, GoPay or QRIS questions, include the payment reference and date shown in your receipt. We compare that detail with the account record before discussing a status or correction.
Access concerns If a phone check or local eligibility decision interrupts account access, contact support through the account path. Tell us what screen you reached so we can direct the next policy step.
DATA HANDLING

Protect your records through clear policy steps

We treat Legal as an operating process, not a label on a footer. Account details are used to manage access, phone verification, payment matching and requests made through support.

Account details

We use the details connected to your account to manage sign-in, phone verification and policy-related messages. Keep your contact information current so an access question can be handled against the correct record.

Cookies

Cookies can keep session preferences and access steps working across your device. Your browser controls whether cookies remain, but changing those settings may affect parts of the account path or policy page.

Payment matching

A DANA, OVO, GoPay, QRIS, bank transfer or virtual account reference may be checked against your account. This helps us investigate duplicate, missing or incorrectly linked payment records.

Account security

Do not share your password, phone verification code or wallet PIN with anyone claiming to represent us. If access looks unfamiliar, contact support and describe the account event before changing further details.

Record retention

We keep account and transaction records only as needed for account administration, payment checks and legal duties. When you ask about retention, include the account identifier so we can locate the relevant record.

Change requests

You can ask us to correct account information or clarify how a policy applies. State the requested change, provide a safe contact route and avoid attaching passwords, full wallet credentials or unnecessary documents.

Find answers about play365 Legal

These Legal answers address the questions we expect before an Indonesian customer opens an account. They cover eligibility, personal data, cookies, payment references, corrections and contact steps. The policy text remains the controlling source when circumstances differ, and access depends on local law. If your question involves a specific account event, include its date and reference when you contact us.

Our Legal terms explain account steps, phone verification and policy conditions for Indonesian customers. Access depends on local law, so you should check your eligibility before opening an account. We may restrict access when required by applicable rules or when account details cannot be verified.

We may use account contact details, phone verification status and payment references to manage access, match transactions and answer support requests. We use only the details needed for those purposes, and you can ask us to explain a record or request a correction.

A DANA or QRIS reference can be stored with the related account transaction so we can check payment status and resolve mismatches. We do not need your wallet PIN for that check. Send the receipt reference through support rather than sharing private wallet credentials.

Yes. Contact our support route with the account detail that needs changing and the corrected value. We may ask for a safe verification step before making the change, and we will explain if a record must remain for transaction or legal duties.

Cookies can remember session settings and help the account path continue across your device. Your browser can block or remove them, although that may interrupt sign-in or page preferences. Our policy text explains the role of cookies used around account access.

We retain records for the time needed to administer accounts, check DANA, OVO, GoPay, QRIS or bank transactions and meet applicable legal duties. The exact period can depend on the record type. Ask support to clarify retention for a specific account event.

Use the support path linked from the account or cashier area and name the policy section involved. Include a transaction date or reference when relevant, but never send your password, phone code or wallet PIN. We can then route the question to the appropriate account check.

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